Shipping Policy
At Mooze Toronto, we aim to provide a seamless and reliable shopping experience for our customers. This policy outlines the steps involved in placing, processing, and receiving your orders, along with other important details regarding delivery. If you have any questions, please do not hesitate to contact us at info@mooze-toronto.com.
Order Processing Time
Once an order is placed, it typically takes 1-3 working days to process your order. During the week, orders are usually processed within one working day. However, if you place an order on a Friday evening or over the weekend, processing may take slightly longer.
After processing, your order will be dispatched, and delivery generally takes 8-12 working days. Please note that during busy periods, such as promotional sales or holidays, delivery times may extend beyond this timeframe. If you experience any delays, feel free to reach out to us at info@mooze-toronto.com.
Placing an Order
We strive to make the ordering process at Mooze Toronto as simple and straightforward as possible. Below are the steps to place an order:
- Navigate to the product page and select your desired item. Ensure you choose the correct size, colour, or variant if applicable.
- Click the “Add to Cart” button.
- Review the items in your cart and click “Proceed to Checkout.”
- On the checkout page, enter your correct address details. Double-check all information to avoid delays in processing your order.
- After confirming your shipping address, click “Proceed to Payment.”
We currently offer the following secure payment methods:
- Credit Card (American Express, Mastercard, Maestro, Visa)
- PayPal
Our payment system is SSL-encrypted, ensuring that your information is processed securely. Once you select your preferred payment method, follow the on-screen instructions to complete your order. Upon successful payment, you will receive an order confirmation via email. Should you encounter any issues during checkout, please contact us at info@mooze-toronto.com for assistance.
Shipping Costs
We are proud to offer free shipping on all orders, regardless of the order size or value. There are no additional fees for shipping or delivery. However, please note that free shipping applies only to your initial order. We do not guarantee free shipping for exchanges, such as size or item replacements. Additional shipping fees may apply in such cases.
Order Shipping and Delivery
At Mooze Toronto, we understand the excitement of receiving your order promptly. Once your order has been processed, we will ensure it is shipped out as quickly as possible. To maintain our competitive pricing and sustainability efforts, we consolidate shipments when possible.
Potential Delays
While we aim to adhere to the stated delivery timeframe of 8-12 working days, unforeseen circumstances such as high order volumes during sales or peak periods may lead to slight delays. We appreciate your understanding and patience in such situations. If your order is delayed beyond the expected timeframe, please contact us at info@mooze-toronto.com, and we will provide you with an update.
Thank you for choosing Mooze Toronto. Should you have any further questions or require assistance, do not hesitate to get in touch with our team at info@mooze-toronto.com.