Privacy Policy

Overview

At Mooze Toronto, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.

Section 1 - Information We Collect

1.1 Personal Data

When you visit our website, register for an account, place an order, or contact us, we may collect the following types of personal data:

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment information

1.2 Non-Personal Data

We may also collect non-personal information such as:

  • Browser type and version

  • IP address

  • Time zone settings

  • Operating system

This data helps us improve the functionality and security of our website.

Section 2 - How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and payment processing.

  • Provide customer support.

  • Send order updates and promotional materials (if you have opted in).

  • Improve our website and services.

  • Comply with legal obligations.

Section 3 - Legal Basis for Data Processing

We process your data under the following legal bases:

  • Performance of a Contract: To fulfill and deliver your orders.

  • Consent: For marketing communications where you have opted in.

  • Legitimate Interests: To improve our services and protect against fraud.

  • Legal Obligations: To comply with applicable laws and regulations.

Section 4 - Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and gather analytics. Cookies may be session-based (deleted after you close your browser) or persistent (stored on your device until they expire or are deleted).

4.1 Types of Cookies Used:

  • Essential Cookies: Required for website functionality.

  • Performance Cookies: Collect information on how visitors use our website.

  • Targeting Cookies: Provide personalized advertisements.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your website experience.

Section 5 - Sharing Your Information

We may share your information with:

  • Service Providers: For payment processing, shipping, and email marketing.

  • Legal Authorities: If required to comply with legal obligations.

  • Third-Party Partners: For analytics and targeted advertising.

Your information will never be sold to third parties.

Section 6 - International Data Transfers

As our business operates in the Netherlands and serves customers in Canada, your data may be transferred internationally. We ensure such transfers comply with applicable data protection laws.

Section 7 - Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Once the retention period expires, your data will be securely deleted or anonymized.

Section 8 - Your Rights

You have the following rights under data protection laws:

  • Access: Request a copy of your personal data.

  • Correction: Correct inaccuracies in your data.

  • Deletion: Request the deletion of your data.

  • Restriction: Restrict the processing of your data.

  • Portability: Receive your data in a structured format.

  • Objection: Object to data processing for direct marketing purposes.

  • Withdraw Consent: Withdraw consent for data processing.

To exercise your rights, contact us at info@mooze-toronto.com.

Section 9 - Security Measures

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure Sockets Layer (SSL) encryption.

  • Regular software updates and security audits.

  • Restricted access to personal data.

While we strive to protect your data, no method of transmission or storage is completely secure.

Section 10 - Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that we have collected information from a child, we will delete it immediately.

Section 11 - Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised. Your continued use of our website constitutes acceptance of the updated policy.

Section 12 - Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: info@mooze-toronto.com